MEDIVET
Our analysis of your Trustpilot reviews shows that Medivet is praised for the helpfulness and friendliness of its staff, the care, skill and knowledge of its vets and the reassurance they give to pets and owners alike.
There are, however, issues relating to fees which have a negative impact on your overall Trustpilot rating.
In this short briefing note, we have used our text analytics software to analyse your Trustpilot reviews to identify the areas you excel at and those you need to address.
What Customers Think
Medivet’s Trustpilot feedback highlights the professionalism, friendliness and empathy of its staff as the chart below shows. Reviewers consistently describe your staff as attentive, approachable and deeply caring towards both pets and owners. These high scores, which are above the overall average, show that Medivet has successfully built trust through personal connection.
What is equally striking is how this culture translates into a strong reputation for providing advice. This blend of clinical competence and kindness is exactly what drives repeat business and long-term advocacy, evidenced by strong recommendations by reviewers.
Average Trustpilot Rating When Review Mentions Certain Themes
Fees
The one theme where Medivet underperforms is on cost. Reviewers give an average rating of just 2.2 when the issue of costs is discussed. This is in stark contrast to the high ratings across all other aspects of the customer experience. While only around 7% of reviews currently raise the issue, the dissatisfaction is vocal and specific.
Cost concerns may be a minority theme today but they could become a major driver of consumer decision-making if inflationary pressures persist. In a market that will only get noisier on cost, the practices that balance empathy with economics will perform the best.
What to do next
The growth opportunity lies in converting Medivet’s exceptional service reputation into a clearer value proposition that offsets fee sensitivity and shifts the debate from cost to investment.
This will have the effect of framing spend as a safeguard on pet wellbeing as well as giving peace of mind to owners.