FINDING THE FORMULA
FOR SUCCESS
Our analysis of your Trustpilot reviews shows that Skin + Me delivers a consistently strong performance in relation to the consultation process and the efficacy of your products. Many reviewers can see a clear improvement in their skin and this is reflected in almost 8 out 10 reviewers awarding you five stars.
But some people are not happy when using your products (about 11% rate you 3 stars or less) and its important to understand why some are not happy to see whether there are improvements you could make.
We have analysed your Trustpilot reviews and have identified the drivers of your high and low ratings.
The Treatment Process
Reviewers generally view the Skin + Me consultation process positively. Many appreciate the detailed questions about their skin condition and history, which give a sense that the treatment is tailored to their needs. The process feels professional and reassuring.
However, there are some pain points. Uploading photos is a source of friction: a small number of users find the instructions unclear or the platform unintuitive, which can lead to frustration. On the other hand, once the consultation is complete, the treatment plan and personalised doser are frequently praised for their clarity and innovative delivery. The doser, in particular, is often mentioned as a well-designed and easy-to-use tool that simplifies skincare routines.
Perceived Efficacy of the Treatment
High ratings (5 and 4 stars) are typically driven by the positive impact of the treatment products. Many users report noticeable improvements in skin texture, reduced acne and blemishes, and a healthier, more radiant tone.
The combination of creams, serums, and moisturiser is praised for working harmoniously to produce clear results, often after users have struggled with other skincare solutions. This outcome builds brand trust and loyalty, especially when improvements are seen within a few weeks.
These reviewers often mention how their confidence has increased and how Skin + Me has become an integral part of their daily routine.
Reasons for Lower Ratings
The primary reason reviewers give low ratings (3 stars or fewer) is that the treatment simply didn’t work for them.
In these cases, users often express disappointment despite high hopes and following the plan carefully. These experiences may be due to individual skin differences, which are challenging to pre-empt.
However, there are still areas where Skin + Me can make marginal gains. Reviewers who had a negative experience often cite slow or unhelpful customer service as an added frustration. Improving responsiveness could soften the impact of poor results. Additionally, enhancing the clarity of photo instructions could reduce onboarding issues.
While not the main cause of dissatisfaction, addressing these support areas could help nudge some experiences toward a more neutral or even positive review.
What to do next
The majority of customers are highly satisfied with the Skin + Me experience, with strong appreciation for both the personalised consultation process and the visible results delivered by the treatment. This validates the current approach and suggests that core aspects of the service are working well.
Naturally, not all users will experience the same level of benefit and some variability in treatment outcomes is to be expected.
However, a small but meaningful proportion of lower-rated reviews point to areas where incremental improvements - particularly in customer support responsiveness and onboarding clarity - could make a measurable difference.
By focusing on these marginal gains, Skin + Me can continue to enhance customer satisfaction and reduce the incidence of negative feedback.