Customer Love Still Strong

But Fraying In Places

Our analysis of your Trustpilot reviews shows that customers love Snag clothes. 


Your reviews show strong loyalty and appreciation for the brand’s mission, inclusive sizing and standout designs. Many customers describe your products as the best they've ever worn.


But that love is starting to fray in places.


Reviews that mention fit, feel or comfort tend to give you lower average ratings on Trustpilot



Our analysis of Trustpilot reviews reveals a fall in ratings when reviewers mention certain themes.


The most affected areas are:


  • Tights not staying up – slipping down during wear frustrates customers and affects confidence.
  • Look and feel on the body – tight thighs, baggy ankles, awkward lengths and chafing are common complaints.
  • Comfort – while still mostly positive, discomfort is mentioned more frequently, often linked to product design and wearability over time.


These issues are driving down ratings and could erode brand trust if not addressed. At the same time, review volume is falling, probably tied to lower marketing activity and therefore reducing visibility on emerging problems.

What to do next


  1. Fix the fit. Prioritise comfort and stay-up power, especially for curvier bodies, to protect the brand promise.
  2. Reactivate the review pipeline. Proactively seek feedback to re-engage customers and monitor sentiment in real time.
  3. Reinforce value. Sharpen messaging on what justifies the price  - quality, ethics, inclusivity - especially as money's tight.


Snag still has brand strength to build from. By taking swift action on what matters most to customers, you can stop the slip and step forward with confidence.


If you'd like help tracking trends or identifying product pain points before they escalate, we’d be happy to support you.